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Update or change your email settings from Mail in Control Panel

Want to see how it's done? Click here to jump directly to Mircosoft's video instructions.

Our server details are as follows:
IMAP username: yourname@yourdomain.co.za
IMAP password: The password that was sent t you

Incoming mail server: mail.yourdomain.co.za
Port: 993
Type: SSL 
Secure Password Authentication: unticked

Outgoing mail server: mail.yourdomain.co.za
Port: 587
Type: StartTLS 
Outgoing mail does require authentication and it has the same login details as above 
Secure Password Authentication: unticked

Open the Control Panel.

1. In Control Panel, search for and open the Mail icon.
   
   
2. On the Mail Setup - Outlook window, click Email Accounts...
   
   
3. On the Account Settings window, select the account you're trying to troubleshoot and select Change.
   
   
4. On the Change Account window, check the Incoming mail server and Outgoing mail server settings against those from your email provider or the reference article. If it's different, update the settings.
   
   
5. Under Logon Information, verify you're using the correct User Name and Password associated with your email account.
   
   
6. Click More Settings...
   
   
7. On the Internet Email Settings window, select the Advanced tab.
   
   
8. Under Server Port Numbers, compare the Incoming server (IMAP) and Outgoing server (SMTP) they much match the ones referenced above, Additionally, compare the encryption types, incoming should be SSL and Outgoing should be starTLS
   
   
9. Click OK, and then click Test Account Settings on the Change Account window.
   
   
10. On the Test Account Settings window, check if you have green check marks or red markers:
    

Red markers indicate some or all settings are incorrect. Check your settings and test again. If the test fails, contact us at 087 822420 or at support@codeandcopy.co.za (Please note that we do charge for remote assist).

Green check marks indicate a successful test. Click Close, and then click Next and Finish on the Change Account window. Your email should be properly configured.

Want to see how it's done?

https://www.microsoft.com/en-us/videoplayer/embed/RE4tiqA?pid=ocpVideo1-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&reporting=true&market=en-us

Update or change your email settings in Outlook for Windows

Open Outlook and select File.

1. Use the dropdown under Account Information to select the account you want to change.
   
   
2. Select Account Settings.
   
3. You have multiple types of account settings you can change in Outlook.
   
   
4. Select the type of information you want to change.
   - Account Settings allows you to add or remove accounts, change server settings, and more.
   - Account Name and Sync Settings lets you update the friendly name for the account and decide how many days' worth of email you'd like to synchronize.
   - Server Settings lets you change the login information, including the password, server name, port, and authentication settings.
   Change Profile lets you switch to a new profile.
   Manage Profiles lets you add or remove profiles or change profile settings.
   
   
5. The most common settings you'll change are Server Settings.
   
   
   
6. Select Server Settings to change your user name, password, and server settings.
   
   
7. Select either Incoming mail or Outgoing mail to change a variety of server settings. This is also where you can update your email password (after you've changed the password with your email provider).
   
   
8. When you're done updating your settings, select Next > Done.